1. Overview
1.1 Introduction. This document sets out the terms and conditions which will govern the contractual relationship or agreement between you ("you", "your" or "Buyer") and Esatour ("we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our "FindyourEvents" website. We strongly recommend that you read and understand this Agreement, and in any event by continuing to use our Website or buying from us you will be bound by this Agreement.
1.2 Modification. If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of 7 days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 About Us. Esatour is an independent, privately owned limited liability company registered in Italy. Our Registered address is Strada Statale Adriatica 48/2 - 61100 Pesaro (ITALY). We can be reached at +39-0721-287282 or via mail at info@findyourevents.com. Our VAT registration number is 02258920418.
2. Registration
2.1 Registration. Registration may be required for you to use certain services provided on our Website. You may register with us by providing your real name, address, phone number, and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.
2.2 Username and Password. You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password.
3. Purchasing Packages
3.1 Selecting packages. As a Buyer, you choose a package from our listing. After the log in, configure your package choosing services and indicate the number of passengers. Insert the name of all passengers one by one, selecting ADD at any time. Accept the general conditions. Verify composed package and the total price, than select BOOK and confirm your Credit Card information. If your request has been correctly occurred, you receive a confirmation e-mail.
3.2 Payment. 100% full payment must be received and verified by us. Accepted form of payment include credit cards. All payments will be taken in EUR and your credit card will be expressed to be charged by "ESATOUR". Package prices are guaranteed only when an order is placed and payment received.
3.3 Confirmation. A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; instead please phone us at +39-0721-287282 to request another confirmation email. We are not responsible for any internet connection errors experienced while making an online booking. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your online booking before making another booking.
3.4 Changes/Cancellation of Events. IMPORTANT NOTE: Events are sometimes postponed or cancelled completely. Event dates and times are usually printed on the tickets and are usually subject to change. It is important that you check with the event venue or local media to ensure that you arrive at the correct time and on the correct date. If an event is re-scheduled, Tickets will often be valid for the new date. All package purchases on our Website are final and no refund or exchanges will be given unless the event is cancelled entirely. Lost, stolen or damaged tickets can not be duplicated.
3.5 Ticket Validity. We can guarantee the tickets supplied will give you entrance to the event or we will refund 100% of the face value and provide an additional 50% credit of the face value towards a subsequent order.
4. Delivery
4.1 Methods of delivery. Tickets will be dispatched using TNT, UPS delivery worldwide, FedEx or similar express courier, or by local ticket collection at the particular venue. It is your responsibility to provide us with a safe, secure delivery point and to be available to accept delivery. We will not be liable for refused delivery, incomplete address, unclaimed post, return deliveries, or missing mail.
4.2 Accuracy. We get the tickets to you as soon as reasonably possible. Once tickets and vouchers have been delivered, it is your responsibility to immediately check the literature for accuracy. If there are any discrepancies between the stuff received and what you ordered, you must notify us accordingly within 48 hours of the delivery (holidays not included). Please note, in circumstances where you report a discrepancy while at the event or thereafter, we will be unable to replace the tickets, and you will, by default, accept the delivered tickets as valid.
4.3 Local address. Due to the late release of tickets, if you are an international customer or the event is taking place outside Italy , we may have to request a local resident, business, or hotel address. It is your responsibility to notify the local address occupants of the scheduled delivery. For hotel delivery, this would be the front desk or concierge. For business delivery, this would be reception or a representative of the business.
4.4 Failed delivery. If for any reason your tickets and vouchers are returned to us or could not be delivered, we will attempt to contact you and arrange for another delivery. If you are unavailable or you refuse delivery of your literature, we may place the literature back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your literature, however, if no communication can be made, we will price them reasonably appropriately in attempt to recover as much of your money as possible. In some cases this could be substantially less than what you originally paid and we cannot guarantee a sale completes at all.
5. Liability and Indemnification
5.1 Liability. We accept liability for any losses you suffer only up to a maximum amount of the value of the tickets plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.
5.2 Changes. We will not be liable for any cancellation of or alteration to the booking or any loss or damage suffered by you arising out of circumstances beyond our control including but not limited to any act of God, natural disaster, act of terrorism or other force majeure event.
5.3 Death or Personal Injury. In any event, we shall not be liable for death or personal injury suffered by the client or their guests arising out of their attendance at, or travel to any event. The limitations of liability shall also extend to any loss or damage sustained by property or belongings of the client or any guest or for further costs, damages or expenses incurred or suffered by the client arising out of the booking.
6. Warranties
6.1 True information. You represent and warrant that the information you have submitted to us in your registration or order is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.
6.2 Legal Compliance. You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.
7. Information
7.1 Copyright. The content and software on this site is the property of "Esatour" and is fully protected by Italian and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website. You may use the Website to purchase packages for personal use only.
8. Other Terms
8.1 Jurisdiction. This Agreement is governed by and constructed in accordance with the laws of Italy . You agree, as we do, to submit to the non exclusive jurisdiction of the Italian Courts.
8.2 Notices. Except as expressly stated otherwise, all notices to Strada Statale Adriatica 48/2 - 61100 Pesaro (ITALY). Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed given one business day after the email is sent.
Privacy
Desideriamo informarLa che il D.lgs. n. 196 del 30 giugno 2003 ("Codice in materia di protezione dei dati personali") prevede la tutela delle persone e di altri soggetti rispetto al trattamento dei dati personali. Secondo la normativa indicata, tale trattamento sarà improntato ai principi di correttezza, liceità e trasparenza e di tutela della Sua riservatezza e dei Suoi diritti.
Ai sensi dell'articolo 13 del D.lgs. n.196/2003, pertanto, Le forniamo le seguenti informazioni:
1) I dati da Lei forniti verranno trattati esclusivamente per finalità commerciali, amministrative e tecniche necessarie alla normale erogazione del servizio fornito;
2) Il trattamento dei dati a noi conferiti in occasioni di attività promozionali e/o rapporti commerciali/ amministrativi sarà effettuato --- mediante idonee procedure informatiche e manuali, secondo procedure atte a garantire la sicurezza e la riservatezza --- delle informazioni;
3) I dati in questione verranno trattati dal personale commerciale, tecnico e amministrativo secondo le loro funzioni, il quale potrà renderli noti alle società del gruppo a cui findyourevents.com appartiene, nonché ad agenti e
clienti per loro attività commerciali;
4) Il titolare del trattamento è findyourevents.com;
5) In ogni momento potrà esercitare i Suoi diritti nei confronti del titolare del trattamento, ai sensi dell'art.7 del D.lgs.196/2003 (testo integrale: http://www.garanteprivacy.it/garante/doc.jsp?ID=722132#art_7)
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